Monitoring - Due to a recently identified issue, changing phone numbers on an IVR flow or deleting queues in CMT are currently made unavailable in the interface.
A hotfix is currently undergoing verification and will be deployed shortly. In the meantime, if you need to perform any of these actions, please contact our support team and we will assist you.
Oct 14, 2026 - 08:48 CEST
A hotfix is currently undergoing verification and will be deployed shortly. In the meantime, if you need to perform any of these actions, please contact our support team and we will assist you.
Oct 14, 2026 - 08:48 CEST
Monitoring - Microsoft Teams integration/services erroneous pop up message on call completion.
Based on the information received, this appears to be related to Microsoft services rather than an issue within our platform. To help ensure the issue is investigated and prioritised appropriately, we recommend that all affected customers raise a support ticket directly with Microsoft.
Once a Microsoft support ticket has been logged, please provide us with the Microsoft ticket reference number so that we can track affected customers and coordinate where necessary.
We will continue to monitor the situation.
Sep 15, 2026 - 14:47 CEST
Based on the information received, this appears to be related to Microsoft services rather than an issue within our platform. To help ensure the issue is investigated and prioritised appropriately, we recommend that all affected customers raise a support ticket directly with Microsoft.
Once a Microsoft support ticket has been logged, please provide us with the Microsoft ticket reference number so that we can track affected customers and coordinate where necessary.
We will continue to monitor the situation.
Sep 15, 2026 - 14:47 CEST
Investigating - We are aware of an issue affecting Competella SaaS that is related to a change in Microsoft Teams calling logic. In some scenarios, agents who leave or transfer a call may receive a Microsoft Teams pop-up "Removed from the call" offering them the option to rejoin the call.
Our investigation indicates that this behavior originates from Microsoft Teams. Specifically, when a participant is removed from a call by Competella SaaS as part of normal call handling, Microsoft Teams may present the removed participant with an option to rejoin the call. There is no indication of a service fault within the Competella SaaS platform itself. Microsoft has been made aware of the behavior, and we are monitoring for any developments that may affect Competella tenants.
The issue has been observed in Microsoft Teams client version 26183.1903.4892.4448, although other versions may also be affected.
Competella SaaS remains operational, and we will continue to provide updates on this page as new information becomes available.
Sep 04, 2026 - 15:13 CEST
Our investigation indicates that this behavior originates from Microsoft Teams. Specifically, when a participant is removed from a call by Competella SaaS as part of normal call handling, Microsoft Teams may present the removed participant with an option to rejoin the call. There is no indication of a service fault within the Competella SaaS platform itself. Microsoft has been made aware of the behavior, and we are monitoring for any developments that may affect Competella tenants.
The issue has been observed in Microsoft Teams client version 26183.1903.4892.4448, although other versions may also be affected.
Competella SaaS remains operational, and we will continue to provide updates on this page as new information becomes available.
Sep 04, 2026 - 15:13 CEST
Competella SaaS
Operational
Shared Services
Operational
Call handling
Operational
Database
Operational
Recording
Operational
Clients / Web
Degraded Performance
Admin portal
Degraded Performance
Agent portal
Operational
Competella Agent
Operational
Third Party Environment
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
System maintenance Nov 17, 2026 22:00 - Nov 18, 2026 00:00 CET
As part of planned maintenance, Competella SaaS services will be temporarily unavailable during the scheduled window.
We apologize for any inconvenience and appreciate your patience while we complete this work.
Posted on Sep 22, 2026 - 15:14 CEST
We apologize for any inconvenience and appreciate your patience while we complete this work.
Posted on Sep 22, 2026 - 15:14 CEST
System maintenance Dec 8, 2026 22:00 - Dec 9, 2026 00:00 CET
As part of planned maintenance, Competella SaaS services will be temporarily unavailable during the scheduled window.
We apologize for any inconvenience and appreciate your patience while we complete this work.
Posted on Sep 22, 2026 - 15:16 CEST
We apologize for any inconvenience and appreciate your patience while we complete this work.
Posted on Sep 22, 2026 - 15:16 CEST