All Systems Operational

Competella SaaS Operational
Shared Services Operational
Call handling Operational
Database Operational
Recording Operational
Clients / Web Operational
Admin portal Operational
Agent portal Operational
Competella Agent Operational
Third Party Environment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Urgent planned maintenance on Competella Saas at 2026-03-03 Mar 3, 2026 22:00 - Mar 4, 2026 00:00 CET

We will be performing urgent planned maintenance on our Call services from 22:00 to 00:00 CET on 3rd of March 2026. During this time, your CallDistributionServer, CallServerforTeams and DataAccess services will be restarted causing a short interruption. Competella PowerShell will also be restarted during this time. We apologize for any inconvenience caused and appreciate your patience.
Posted on Feb 19, 2026 - 13:28 CET
Feb 24, 2026

No incidents reported today.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026
System maintenance
Completed - The scheduled maintenance has been completed.
Feb 12, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 22:00 CET
Scheduled - Scheduled server maintenance will take place on the 11th of February 2026 between 22:00 and 00:00 CET, the Competella SaaS services will be unavailable at this time.
We apologize for any inconvenience caused and appreciate your patience.
Jan 27, 11:24 CET
Feb 11, 2026
Investigating Performance Degradation Admin Configuration Portal
Resolved - The issue impacting Admin Configuration Portal has been resolved.

We have confirmed service stability and are closing the incident. Thank you for your understanding.

Kind regards,
The Enghouse Cloud Team

📞 Tel: +46 86309898
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.co.uk
📄 Customer Support Quick Reference Guide: Quick Ref Guide
📊 Status Page: Go to the Competella365 status page
Feb 11, 17:13 CET
Monitoring - A fix has been deployed for the issue impacting Admin Configuration Portal.

Services should now be operating normally. We will continue to monitor and confirm resolution shortly.

Kind regards,
The Enghouse Cloud Team

📞 Tel: +4686309898
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.co.uk
📄 Customer Support Quick Reference Guide: Quick Ref Guide
Feb 11, 16:20 CET
Investigating - We are currently investigating a potential issue affecting Admin Configuration Portal.

The system continues to operate normally. However, configuration changes are currently unavailable.

Our CloudOps team is currently working to identify the root cause.

Thank you for your patience.

Kind regards,
The Enghouse Cloud Team

📞 Tel: +4686309898
🔗 Customer Service Portal: Customer Portal
🌐 Web: www.enghouseinteractive.co.uk
📄 Customer Support Quick Reference Guide: Quick Ref Guide
Feb 11, 16:10 CET
Feb 10, 2026

No incidents reported.

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