Microsoft Teams integration/services erroneous pop up message on call completion.
Based on the information received, this appears to be related to Microsoft services rather than an issue within our platform. To help ensure the issue is investigated and prioritised appropriately, we recommend that all affected customers raise a support ticket directly with Microsoft.
Once a Microsoft support ticket has been logged, please provide us with the Microsoft ticket reference number so that we can track affected customers and coordinate where necessary.
We will continue to monitor the situation.
Posted Sep 15, 2026 - 14:47 CEST
Investigating
We are aware of an issue affecting Competella SaaS that is related to a change in Microsoft Teams calling logic. In some scenarios, agents who leave or transfer a call may receive a Microsoft Teams pop-up "Removed from the call" offering them the option to rejoin the call.
Our investigation indicates that this behavior originates from Microsoft Teams. Specifically, when a participant is removed from a call by Competella SaaS as part of normal call handling, Microsoft Teams may present the removed participant with an option to rejoin the call. There is no indication of a service fault within the Competella SaaS platform itself. Microsoft has been made aware of the behavior, and we are monitoring for any developments that may affect Competella tenants. The issue has been observed in Microsoft Teams client version 26183.1903.4892.4448, although other versions may also be affected. Competella SaaS remains operational, and we will continue to provide updates on this page as new information becomes available.
Posted Sep 04, 2026 - 15:13 CEST
This incident affects: Shared Services (Call handling).